India Document First Solutions Private Limited ("IDFS", "we", "us", or "our") is committed to protecting the privacy of the institutions and individuals we work with. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and vehicle compliance services.
1. Scope of This Policy
This policy applies to information processed by IDFS in connection with our website (www.idfsindia.com) and our enterprise vehicle compliance and documentation services provided to banks, NBFCs, fleet operators, and dealerships. By using our website or services, you consent to the practices described here.
2. Information We Collect
We collect information necessary to deliver our compliance and documentation services and to operate our website:
- Information you provide: name, designation, organisation, email address, phone number, and any details shared when you contact us or engage our services.
- Transaction and document data: vehicle registration details, loan and hypothecation records, and related documents processed on behalf of our institutional clients.
- Information collected automatically: IP address, browser type, device information, and usage data gathered through cookies and similar technologies.
3. How We Use Information
We use the information we collect to:
- Provide, operate, and improve our vehicle compliance and documentation services;
- Process hypothecation additions, terminations, ownership transfers, NOCs, and related RTO filings;
- Communicate with you regarding service requests, status updates, and support;
- Maintain audit trails and comply with applicable legal and regulatory obligations;
- Detect, prevent, and address fraud, security, or technical issues.
4. Legal Basis and Purpose Limitation
We process personal information only where we have a lawful basis to do so — including the performance of a contract, compliance with legal obligations, your consent, or our legitimate business interests. We use information only for the purposes for which it was collected.
5. Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Regional Transport Offices (RTOs) and other government authorities, as required to perform registration and compliance services;
- Our institutional clients on whose behalf documentation is processed;
- Service providers and partners who support our operations under appropriate confidentiality obligations;
- Authorities or third parties where disclosure is required by law, regulation, or legal process.
6. Data Security
We maintain secure document custody pipelines with restricted, audited access controls, and implement reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain information for as long as necessary to fulfil the purposes described in this policy, to comply with our legal, regulatory, accounting, and reporting obligations, and to resolve disputes. Retention periods may be governed by applicable laws and our agreements with institutional clients.
8. Cookies and Tracking
Our website may use cookies and similar technologies to enable core functionality, remember preferences, and analyse usage. You can control cookies through your browser settings; disabling certain cookies may affect website functionality.
9. Your Rights
Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, please contact us using the details below. Where information is processed on behalf of an institutional client, requests may be directed to that client.
10. Third-Party Links
Our website may contain links to third-party websites or services that we do not operate. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
11. Children's Privacy
Our services are intended for businesses and institutions and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- India Document First Solutions Private Limited (CIN: U82990KA2026PTC218090)
- #2260, Sawday Road, Mission Hospital Circle, Mandi Mohalla, Mysuru, Karnataka — 570001
- Email: info@idfsindia.com · Phone: +91 9008900670